Everything you need to know
Frequently Asked Questions
FAQs
On Demand Course:
In order to successfully complete this course for CE Credit, you must follow these steps. Please note, you must complete each section prior to proceeding to the next, which you can do by selecting the “complete and continue” button in the upper right corner of each page.
Step 1: Watch 100% of the Course Video (participation is tracked by software) or listen to 100% of the podcast
Step 2: Pass the Post-Test (70% is passing for a 60min course)
Step 3: Complete the Program Evaluation
Step 4: Complete the Attestation
Step 5: Download Your CE Certificate!
Please note that each section must be completed in its entirety before proceeding to the next
Synchronous Live Interactive Webinars
Synchronous learning is interactive, two-way online or distance education that happens in real time with a teacher (e.g., a live interactive online webinar with Zoom). In order to meet continuing education requirements, you must attend 100% of the live synchronous CE course LIVE. Attendance is taken via the webinar software (e.g., Zoom)
Asynchronous Courses
Asynchronous learning occurs virtually online and through prepared resources, without real-time teacher-led interaction. In order to meet CE requirements, you must complete the following steps:
Synchronous learning is interactive, two-way online or distance education that happens in real time with a teacher (e.g., a live interactive online webinar with Zoom). In order to meet continuing education requirements, you must attend 100% of the live synchronous CE course LIVE. Attendance is taken via the webinar software (e.g., Zoom)
Asynchronous Courses
Asynchronous learning occurs virtually online and through prepared resources, without real-time teacher-led interaction. In order to meet CE requirements, you must complete the following steps:
- Watch or listen to 100% of the course
- Successfully pass the post-test (70% and above is passing, 3 attempts max)
- Complete the program evaluation and attestation
Sometimes professionals call Continuing Education courses “Continuing Education Units” or “CEUs”; this term is actually a misnomer, and the CE approval bodies are concerned about professionals possibly feeling misinformed by the word ‘unit’ since some professional bodies consider a ‘unit’ to include 10 hours of associated course work.
Our CE approval bodies require us to use the term “Continuing Education Credit” (CEC) or “Continuing Education Hour” (CEH); every ‘credit hour’ equals 60-min of coursework.
In sum:
CE credits, 1 hour = 1 credit. This is the system used by APA and all APA-approved sponsors.
CE units, 10 hours = 1 credit.
Please check with your state licensing board to confirm which type of credits are required.
Our CE approval bodies require us to use the term “Continuing Education Credit” (CEC) or “Continuing Education Hour” (CEH); every ‘credit hour’ equals 60-min of coursework.
In sum:
CE credits, 1 hour = 1 credit. This is the system used by APA and all APA-approved sponsors.
CE units, 10 hours = 1 credit.
Please check with your state licensing board to confirm which type of credits are required.
Board requirements frequently change; as such, it’s recommended that you contact your board to ensure that your continuing education activities satisfy your specific license/certificate requirements. If your state’s license or certificate type is not listed on our website, it’s recommended that you contact your board directly to clarify if they accept CMHA’s CE approvals for CE credit. Please note that some state boards require topic-specific coursework; though your state board may accept our CE approvals, we may not have the appropriate coursework to satisfy all of your board’s specific topic requirements.
A score of 70% or above will earn a passing grade.
Yes, you are granted 3 attempts at the post-test. If you do not successfully pass after 3 attempts, you are no longer eligible for CE credits for that particular course.
Partial credit will not be provided. Individuals must complete the required coursework in its entirety, complete the associated post-test with a passing grade, and program evaluation and attestation to earn CE credit.
Continuing Education requirements only allow you to complete each course one time and receive the associated CE certificate. You are welcome to review a specific course (e.g., listen to the audio, re-watch a video) multiple times, however, a new, subsequent certificate will not be issued.
On-demand workshops can be paused, exited, and returned to as many times as you like. You can do it all in one sitting if you would like to, but you are by no means required to do so.
No, on-demand workshop registrations do not expire. Once you register for one, it is tied to your account indefinitely. If you wanted to receive CE credit for the same on-demand course in different licensure renewal periods, however, you would have to contact us to re-register for the course.
For each course you successfully complete, a CE certificate will be emailed to you. You may also download your certificate at any time by completing the following steps:
Step 1: Log into your account
Step 1: Log into your account
Step 2: Go into the course that you’ve completed
Step 3: Download your certificate
It is recommended that you download and retain a copy of your certificates for your records. CMHA maintains copies of these certificates for ten (10) years from the completion date of the course; participants can email support@mentalhealthandaging.com to request an emailed copy of a certificate if your account access has expired.
Once you’ve completed a course, your certificate will be emailed to you and will populate in your course’s Certificates section as soon as you’ve completed all of the course requirements (see instructions above for accessing your CE certificate).
It is recommended that you download and retain a copy of your certificates for your records. CMHA maintains copies of these certificates for ten (10) years from the completion date of the course; participants can email support@mentalhealthandaging.com to request an emailed copy of a certificate if your account access has expired.
It is recommended that you download and retain a copy of your certificates for your records. CMHA maintains copies of these certificates for ten (10) years from the completion date of the course; participants can email support@mentalhealthandaging.com to request an emailed copy of a certificate if your account access has expired.
The name on your certificate reflects the name you enrolled with.
If there is an error in your name on your account, or you would like your CE certificate to display a different name, you can change the name on your account in your account settings. *Please note, we do NOT have the capability to change your account information for you, so if you would like to change this information, you must follow these instructions.
If there is an error in your name on your account, or you would like your CE certificate to display a different name, you can change the name on your account in your account settings. *Please note, we do NOT have the capability to change your account information for you, so if you would like to change this information, you must follow these instructions.
- Navigate to www.courses.mentalhealthandaging.com. If you are not already logged into your account, click “Log In” at the top right of the screen and log in to your account.
- Once logged in, click the image at the top right of the screen (it may be a white and gray circle or a picture of you).
- In the dropdown menu that appears, click “Edit Profile”. On the following page, click the orange text that says “Edit Profile”.
- The following page will allow you to update your name or email address. After making the desired change and entering your password to confirm, click the “Save Changes” button.
Some state licensing jurisdictions require license numbers, etc to be reflected on the CE Certificate. If your State licensing board has this requirement, you may download this certificate and add the necessary information manually or with a pdf editor.
You can create an account withCenter for Mental Health & Aging by signing up here. Creating an account will not enroll you in any courses; you must enroll in a course to have access to it.
Podcast CE Courses
If you have an active Center for Mental Health & Aging (CMHA) Psychology of Aging Podcast membership, you are automatically enrolled in all new podcast courses.
Podcast CE Courses
If you have an active Center for Mental Health & Aging (CMHA) Psychology of Aging Podcast membership, you are automatically enrolled in all new podcast courses.
Nope, you only need to create an account if you’re desiring CE credit hours. All of Center for Mental Health & Aging’s podcasts are available for free in multiple formats; visit each podcast page to find links about downloading the audio podcasts for free.
Once you’ve created your account and purchased a 1-year membership, use the following instructions to access all of your courses:
Don’t hesitate to contact us if you’re having any difficulty accessing your courses at support@mentalhealthandaging.com
- Log in to your account
- Click on the word ‘MY COURSES’ at the top of the page. In that section, you will see all of the courses as part of your 1-year podcast membership.
- Click on the course you’d like to access, and then take the associated post-test and evaluation after you’ve listened to the associated podcast/audio.
- Once you pass the test and complete the evaluation, the certificate will be emailed to you and appear in the ‘Certificates’ section of the course
Don’t hesitate to contact us if you’re having any difficulty accessing your courses at support@mentalhealthandaging.com
Access to all of our podcast courses is included with your 1-year membership. As we add new courses, they’ll be automatically added to the MY COURSES section of your account. You may earn as many podcast CE credit hours as you’d like for one year from the date of purchase.
Access to all of our podcast courses is included with your 1-year membership. As we add new courses, they’ll be automatically added to the MY COURSES section of your account. You may earn as many podcast CE credit hours as you’d like for one year from the date of purchase.
CMHA’s podcast CE Credit Hours are all available via a membership only, and are not available for purchase by individual course. Though we do offer on-demand video courses and live online webinars as well, which are each available for purchase one course at a time.
Yes! To purchase a gift membership, please email us at support@mentalhealthandaging.com and we’ll get that taken care of for you.
Yes, we do! We offer 15% off the podcast membership price on orders of 5+ memberships. Please email us at support@mentalhealthandaging.com to get that set up.
CMHA will respond to grievances in a reasonable, ethical, and timely manner. Grievances may be submitted by course participants in writing to support@cmhaging.com. CMHA’s complete Grievance Procedure will be provided upon request. You may request Grievance Procedure by emailing support@cmhaging.com.
For podcast & on-demand courses:
Unfortunately, we cannot issue refunds for On-Demand (Asynchronous) webinars and podcast courses due to the fact that once purchased, the participant has access immediately to all materials. Refunds will also not be issued due to technical limitations of the participant. We provide detailed instructions, and we are happy to assist in this area to a reasonable extent; however, we don’t have the staff to guide you through every step of the process. That said, we want to address your concerns, and hope that you’ll contact us if something is on your mind. Registrants who do not complete their course(s) will not receive a refund. Registrants who purchased the course but did not achieve a passing grade will not receive a refund. A $20 charge will be applied to credit card denials.
For Live Synchronous courses:
ALL LIVE workshop refunds will be honored for cancellations if received at least five (5) days prior to the date of a live webinar or live workshop. Please note that payments made via Credit Card have certain fees associated with them, some of which are non-recoupable and are therefore non-refundable by Center for Mental Health & Aging. Therefore, all LIVE webinar payments made by Credit Card will have a three percent (3%) credit card fee deducted from the refund. These fees do not apply to cash or check payments. Should you have any questions regarding our LIVE Webinar refund policy, please contact support@cmhaging.com.
Unfortunately, we cannot issue refunds for On-Demand (Asynchronous) webinars and podcast courses due to the fact that once purchased, the participant has access immediately to all materials. Refunds will also not be issued due to technical limitations of the participant. We provide detailed instructions, and we are happy to assist in this area to a reasonable extent; however, we don’t have the staff to guide you through every step of the process. That said, we want to address your concerns, and hope that you’ll contact us if something is on your mind. Registrants who do not complete their course(s) will not receive a refund. Registrants who purchased the course but did not achieve a passing grade will not receive a refund. A $20 charge will be applied to credit card denials.
For Live Synchronous courses:
ALL LIVE workshop refunds will be honored for cancellations if received at least five (5) days prior to the date of a live webinar or live workshop. Please note that payments made via Credit Card have certain fees associated with them, some of which are non-recoupable and are therefore non-refundable by Center for Mental Health & Aging. Therefore, all LIVE webinar payments made by Credit Card will have a three percent (3%) credit card fee deducted from the refund. These fees do not apply to cash or check payments. Should you have any questions regarding our LIVE Webinar refund policy, please contact support@cmhaging.com.
Center for Mental Health & Aging is committed to accessibility and non-discrimination in continuing education activities and will conduct all activities in conformity with the American Psychological Association’s Ethical Principles for Psychologists. If participants have special needs, reasonable efforts will be made to accommodate them. Please contact us at support@cmhaging.com with questions, concerns or to request special accommodations.
CE Podcast:
Yes, transcripts are available for each podcast episode. They can be found on each podcast episode page. Please note that our transcripts are computer-generated.
On Demand Courses:
Transcripts are made available upon request for paid for on-demand video courses.
Yes, transcripts are available for each podcast episode. They can be found on each podcast episode page. Please note that our transcripts are computer-generated.
On Demand Courses:
Transcripts are made available upon request for paid for on-demand video courses.
Course registrations, both live “synchronous” and on-demand “asynchronous”, are valid for a single participant only. Access to a workshop cannot be shared with any other party.
For podcast & on-demand courses:
By registering for a workshop, you agree to be added to our email list and newsletter. You may unsubscribe from this at any time. Our notifications and/or newsletter is always sent via a secure customer relationship management software. This software maintains the confidentiality of your email address so that others cannot see it. We promise never to sell or share any of your information ever.
By registering for a workshop, you agree to be added to our email list and newsletter. You may unsubscribe from this at any time. Our notifications and/or newsletter is always sent via a secure customer relationship management software. This software maintains the confidentiality of your email address so that others cannot see it. We promise never to sell or share any of your information ever.
We collect only the information we need to process your continuing education certificates and to contact you with Zoom link information for live webinars. All identifying information regarding our participants is stored securely on Center for Mental Health & Aging’s website within your own account that you create. We do not have access to anyone’s passwords or credit card data.
Credit Cards: Any purchase made on our website is processed through Stripe or Google Pay. Both Stripe and Google Pay are PCI compliant (PCI Service Provider Level 1). This is the most stringent level of certification available in the payments industry.
Identifying Information & Email Addresses: Additionally, as described above, our email notifications are always sent via a secure customer relationship management software. This software maintains the confidentiality of your email address so that others cannot see it. We also store all of our CE data for each workshop in the encrypted version of Google Works Drive, which is fully encrypted and Google has provided a HIPAA Business Associate Agreement for Center for Mental Health & Aging. We promise never to sell or share any of your information ever.
Credit Cards: Any purchase made on our website is processed through Stripe or Google Pay. Both Stripe and Google Pay are PCI compliant (PCI Service Provider Level 1). This is the most stringent level of certification available in the payments industry.
Identifying Information & Email Addresses: Additionally, as described above, our email notifications are always sent via a secure customer relationship management software. This software maintains the confidentiality of your email address so that others cannot see it. We also store all of our CE data for each workshop in the encrypted version of Google Works Drive, which is fully encrypted and Google has provided a HIPAA Business Associate Agreement for Center for Mental Health & Aging. We promise never to sell or share any of your information ever.
All of the Center for Mental Health & Aging’s presenters are thoroughly vetted by the Center for Mental Health & Aging’s Training Advisory Board, and are experienced and educated in their areas of expertise.
We are always looking for expert contributors to provide education on interesting and relevant topics. Learn more about becoming a presenter here
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